About Us

About Us

Who We Serve

Economic Impact

SBTDC Staff

Instructors

About Us


Missouri State University's Small Business & Technology Development Center, with offices located in Springfield and West Plains, is part of a nationwide network and is affiliated with and supported by Missouri State University's Office of the Vice President for Research and Economic Development (VPRED).  Our local center was established in October of 1982 to provide businesses with training, products and solutions designed to help them become part of Missouri's thriving business sector.

On this web site, you will find training opportunities, product information, and details regarding the services available to your company through the SBTDC. All services are focused on providing assistance to businesses and entrepreneurs that will result in positive economic impact. Impact is further defined as "job creation, job retention, increased sales, new business creation, business retention, dollar amounts of loans, and increased profitability."

The SBTDC has the following distinctions, which aid the center in offering you the most comprehensive services available:

 

  • Associate Office of the U.S. Department of Commerce
  • Official loan packager for the SBA Export Working Capital Program
  • Certified by the National Association of Small Business Development Centers

Our resource partners also include:

  • U.S. Small Business Administration
  • Missouri Department of Economic Development
  • Missouri Department of Agriculture
  • Missouri Secretary of State's Office
  • Area Chambers of Commerce
  • Greater Ozarks International Trade Association
  • Private Companies
  • Financial Institutions
  • Institute For Procurement Assistance
  • Missouri State University - West Plains Satellite Office


The SBTDC Satellite Office in West Plains was established in December 1998. Missouri State University-WP is the local university that hosts and supports the program, while the SBTDC is actually a satellite center of the Springfield SBTDC. The West Plains SBTDC Office is located in the West Plains Civic Center. For more information call (417) 255-7966.

"The Small Business & Technology Development Center at Missouri State University helped us navigate through the Federal Governments paperwork to secure SBA loan financing for our business. Without them, it would have been difficult and time consuming for us to complete all of the required paperwork. As business owners, our productivity and efficiency is important to us especially since our time is already limited. They guided us effortlessly through the various requirements of the SBA loan application. Because of the work of the SBTDC, we were able to secure a working capital loan to expand our business in Ozark. We are very grateful and appreciative. Since the approval of our SBA loan we have continued to use the services at the Center whether business planning, cash management, or even one-on-one consultations. This Center does provide a valuable service to many small business owners, to our employees, and to our expanded communities"  - David & Rheanna Ellingson, Accent Flooring


 

Who We Serve


Missouri States SBTDC helps both established businesses and those just beginning. The only requirements are a strong desire to help yourself and an interest in contributing to the stability of Missouri's economy.

SBTDCs Serve:

 

  • Manufacturers employing up to 500
  • Wholesalers employing up to 100
  • Retailers with annual gross sales of up to $6.5 million
  • Service businesses with gross revenues of up to $6.5 million
  • General construction firms with average annual receipts of up to $31 million
  • Special trade construction with average annual receipts not exceeding $13 million
  • Agriculture with average annual receipts of up to $750,000

 


 

Economic Impact


FY2012 RESULTS
Take a look at the positive results generated by Missouri State University's SBTDC Consultants. These results are based on impact interviews signed and documented by local business owners.

 

  • We served 1,220 businesses!
  • Over $11.4 million in increased sales!
  • Over $10.3 million in approved loans and 257 new jobs!
  • Assisted in creating 24 new businesses and in the acquisition of 1 existing business!
  • Offered 90 educational training events!

 


SBTDC Staff

 Rayanna Anderson photo

Rayanna Anderson,
SBTDC Director

Rayanna Anderson is the Director of the Small Business & Technology Development Center, as well as a consultant and instructor. She has consulted with over 1,600 businesses and has received the National Consulting Award from the National Association of Small Business Development Centers. She has helped small business owners acquire over 35 million dollars in financing. Plus, five of the businesses she has consulted with have received the Excellence in Business Award from the Missouri Small Business & Technology Development Center, and one business has received the National Blue Chip Enterprise Award from the U.S. Chamber of Commerce. She holds an MBA from Missouri State University with an emphasis in marketing. Rayanna also has four years of accounting experience and ten years of management experience prior to joining the SBTDC in 1991.

 Isabel Eisenhauer photo
Isabel Eisenhauer,
SBTDC Assistant Director

Isabel Eisenhauer is the Assistant Director and a full-time consultant for the Missouri State University Small Business & Technology Development Center. Isabel is a Sales and Marketing Professional with 19 years experience with two Fortune 100 Corporations. As an Account Manager with Northrop Grumman (formerly Litton), Isabel had customer support and service responsibility for their single largest customer, representing 44% of gross sales. Prior to this, Isabel designed, implemented, and utilized a sales forecast system which provided planning information to Senior Management and unit demand information to Middle Management. Experience with Hewlett Packard included contributing in the Marketing function (New Product Introduction Management, Reseller Channel Management, and Sales Development) and the Finance/Accounting function (Financial Planning, Financial Reporting, Special Projects, and Cost Accounting). An area of significant accomplishment was during a three month assignment in Germany which resulted in improved relationships between the seven domestic divisions and the European distribution center. Isabel has worked extensively with international divisions located in Italy, Puerto Rico, England, Canada, Germany, Singapore, Scotland and China. Other experiences include owning a Management Consulting/Accounting firm providing services to small businesses and as an Associate Faculty in a small Community College teaching business courses. In addition, Isabel is a professional photographer providing wedding, family and high school portraiture as well as artistic landscape and architectural photography.  She holds a Bachelors of Science degree in Business Administration with an emphasis in accounting and an MBA with emphasis in management information systems, both from Northern Arizona University.  She is also fluent in Spanish.

Tara Horton photo
Tara Horton,
SBTDC Training Coordinator

Tara Horton is the Training Coordinator for the SBTDC. She has over 23 years of experience in marketing, advertising and public relations work.  She is currently responsible for coordinating and marketing the projects of the SBTDC outreach program in training and professional development for the small business community. She works directly with  business and industry leaders to design training and professional development programs to meet specific company needs in assigned areas. Tara holds of Bachelor of Science degree in Radio, Television & Film - Sales / Management from Oklahoma State University.

 Lynda Jochims

Lynda Jochims,
SBTDC Accounting Specialist

Lynda Jochims is the Accounting Specialist for the SBTDC, responsible for maintenance of financial records and accounts.  She previously worked for Missouri State University’s Center for Resource Planning and Management as an Accounting Specialist.  She has also worked in the banking industry, specializing in payroll processing and financial operations.  She holds a bachelor’s degree in accounting.

Bronwen Madden photo 
Bronwen Madden,
Coordinator, West Plains SBTDC

Bronwen E. Madden serves as the Coordinator of the Small Business and Technology Development Center (SBTDC) hosted by Missouri State University – West Plains. Bronwen has over 15 years of international trade and business development experience. She previously worked as an executive in both non-profit and state organizations managing operations and strategy, directing projects/grants, and implementing service delivery on an international scale. She has taught international trade courses at the university level and has served on numerous state and community-based organizations to advance business development initiatives. Bronwen has previous appointments by the U.S. Secretary of Commerce to serve on the District Export Council of Southern California and by two previous Missouri Governors to serve as an ex-officio member on the Missouri Hispanic Business, Trade and Culture Commission. She is a fellowship recipient of the Rotary International, Group Study Exchange Program and the U.S. Department of State, Bureau of Educational and Cultural Affairs, Partners of the Americas Business Exchange Program.

Bronwen earned an Executive Master’s degree in International Business from the Boeing Institute of International Business, John Cook School of Business at Saint Louis University and her Bachelor of Arts degree from the University of Missouri – Columbia in Interdisciplinary Studies with an emphasis on International Relations, Economics and Peace Studies; Minor in Spanish. She has been awarded the Certified Global Business Professional (CGBP) designation from NASBITE International and is also a NASBITE CGBP Certified Trainer. She is on the NASBITE International Board of Governors. In addition to her public employment, Bronwen has a boutique consulting business for international trade clientele serving the Pacific Rim.

 


Instructors:


Gabe DiGiorgio photo
Gabe DiGiorgio,
Commerce Bank

Gabe DiGiorgio is responsible for the business development efforts of Commerce Bank's International Banking Group. He works directly with importers and exporters throughout the Commerce Bank footprint, drawing from years of technical expertise regarding international payments, documentary and standby letters of credit, and documentary collections. Gabe supports international trade throughout the region by staying involved with numerous international committees and organizations, and by providing informational seminars.

Larry Dill photo
Larry Dill,
Missouri Small Business & Technology Development Centers

As Director of the Missouri Small Business & Technology Development Centers (MO SBTDC) International Trade Program at the University of Missouri, Larry Dill provides statewide leadership to the international trade programming efforts of the MO SBTDC. Larry has been involved in international trade (private & public sector) since the mid-90’s.  He currently assists small businesses owners across the state to advise and train them to identify potential export markets, and develop strategy that will aid in successful foreign market entry.  He also works to develop relationships with partner agencies across the state and nationally in an attempt to help strengthen the international trade resources and assistance available to Missouri businesses.  Larry graduated from Southern Illinois University - Carbondale with a degree in Accounting.  He is a Certified Global Business Professional, and a member of the NASBITE International Board of Governors.

Christie Hirsch
Christie Hirsch, PHR

Christie Hirsch, PHR Christie's experience spans the fields of manufacturing, software, service, and medical industries in human resources, consulting and management. Christie has worked with employees and owners of businesses of varying sizes, industries and geographic location. She implements accounting software, develops human resource tools and reports, and consults on how to improve efficiency and security controls for her clients. Christie graduated from Drury College with a BA dual degree in Business, Communications and an Accounting minor. She obtained her MBA from Missouri State University with an emphasis in Finance. Christie received her PHR (Professional in Human Resources) certification from the Society of Human Resources Management (SHRM) in 1998. She is also a SAGE certified trainer for MAS90, Crystal Reports, FRx and has taught various other courses from SHRM and the American Management Association. She is a member of the Springfield Area Human Resources Association (SAHRA) as well as other organizations, and a graduate of Leadership Springfield.


Eric Jensen Photo
Eric Jensen,
O'Reilly, Jensen & Preston, LLC

Eric Jensen is a partner in The Law Firm of O'Reilly, Jensen & Preston, LLC. He is a graduate of William Jewell College, and the University of Missouri-Kansas City School of Law. Eric wrote for the Law Review, and his article: When Hired Guns Backfire: The Witness Immunity Doctrine and the Negligent Expert Witness, appeared in the Fall 1993 issue. Eric was chosen for the Order of Barristers, and won the Sheridan Award for Appellate Advocacy. He devotes a large portion of his practice to the representation of individuals and employers in employment discrimination litigation. He advises human resource professionals on policies and procedures as part of his practice. Eric is licensed to practice law in Missouri and Kansas. He is licensed in the United States Court for the Western District of Missouri, the United States District Court for the Eastern District of Kansas, and has practiced before the United States Court of Appeals for the Eighth Circuit.

 

  Chrystal Irons Photo

Chrystal Irons
University of Missouri Extension & SBTDC-Taney County

Chrystal Irons is the County Program Director and Business Development Specialist for the University of Missouri Extension and Small Business & Technology Development Center in Taney County.  She has been with MU Extension in Taney County since 2010.  Chrystal earned a Bachelor of Arts in Accounting and a Master in Business Administration from Drury University in Springfield, MO.  Her expertise is in QuickBooks coaching, business planning, financial projections as well as providing one-on-one business assistance to eight counties in the Southwest Missouri region.  She is a business owner and entrepreneur for the past ten years in a family business, A-1 Walls & Landscaping located in Ozark, MO.  She lives in Ozark with her husband and two children.

Sarah Marshall-Roberts
Springfield-Greene County Library District

Sarah Marshall-Roberts is currently a web developer with the Springfield-Greene County Library District.  She worked for 20 years in accounting for the oil and gas, banking, financial database and insurance industries. Her business background and interest in the Internet and programming lead to a transition to web development in 1998.  In addition to working for the library district, Sarah has taught web design, html, CSS, SEO and graphics courses, and also maintains her own client base.Sarah holds a Bachelor of Science in Accounting from Missouri State University and a Masters of Accountancy from the University of Oklahoma. Sarah is a CPA (inactive).

Glenn Pace photo

Glenn Pace, GPHR
Missouri State University

Glenn is an instructor for the Management Development Institute, and instructs academic classes for the College of Business at Missouri State University, the largest College of Business in the state of Missouri. Having been associated with the University since 1977, Glenn currently teaches Human Resources, Labor Relations, Operations Management, Strategic Management and International Management in the MBA program.  Glenn received a BS in Management from Missouri State, an MBA from the University of Missouri, and has completed Ph.D. hours at the University of Arkansas. During his MBA, he also completed a dual course of study in University of Missouri's School of Law.     

With over 27 years experience, Glenn has established an outstanding reputation for delivering high quality and fun professional development training. His extensive Human Resources, Legal and Management background allows him to provide the practical, up-to-date information, tools and techniques that can be applied immediately in the workplace. Glenn's work experience includes 13 years with Zenith Electronics Corporation both in the US and Mexico and most recently as Director of Personnel for the Springfield Public School system.He has earned the unique certification of Global Professional in Human Resources from the Society for Human Resources Management (SHRM).

A plaque presented to Glenn Pace, May 17, 2002 was inscribed with the following message: "In sincere appreciation of your extensive knowledge and dedication to Management Development.  Your presentation style coupled with both interactive and textbook teaching has enhanced us as individuals as well as professionals."  The plaque was presented from the Kansas City Human Resources Certificate Spring 2002 class.

 



Ken Schultz photo
Ken Schultz, CPA, CVA
Schultz, Wood & Rapp, P.C.

Ken Schultz is the majority shareholder and President of Schultz, Wood & Rapp, P.C.   He has over 25 years experience in public accounting, working with small to large businesses ranging in revenues from $250,000 to $250 million.  Ken provides a full range of services to clients that includes management consulting, business valuations, corporate forecasting, auditing and tax planning for individuals, C and S corporations, partnerships, estates and trusts.  He holds memberships in the American Institute of Public Accountants (AICPA), the Missouri Society of Certified Public Accountants (MSCPA) and the National Association of Certified Valuation Analysts (NACVA).  Ken has been a CPA since 1979 and a Certified Valuation Analyst since 1999.


 

Lori Strawhun photo
Lori Strawhun,
Springfield-Greene County Library District

Lori Strawhun is currently the Human Resources Director for the Springfield-Greene County Library District. Previously, she was the Corporate HR Director and Compliance Officer for Lastra America Corporation, a lithographic plate and chemistry manufacturer. Her experience there includes corporate growth, restructuring and merger / acquisition in a multi-national environment. She also worked as a Program Director at St. Joseph Health Center in St. Charles and Lake Saint Louis, Missouri. Lori is a member of the Society for Human Resources Management (SHRM) and served on the Missouri State Council of the SHRM in 2007. She served as the 2007 President of the Springfield Area Human Resources Management and has served on numerous committees within that organization, since 1998. Lori was previously an advisory board member for Bryan College and has volunteer resume reviews and mock interviews for students at OTC, Evangel and Vatterott. Lori holds a Bachelors of Science degree in social work with a minor in social research from Missouri State University. She has a Master of Science degree in Human Resources Management with emphasis in organizational development from Lindenwood University in St. Charles, Missouri. Lori holds both PHR and SPHR certifications.

 

Tara Rawlins Photo

Tara Rawlins,
RAW Marketing, LLC

Tara Rawlins embarked on her career after graduating from Missouri State University with a degree in Marketing with an emphasis in Advertising and Promotion.  Determined to be successful, Rawlins took a position as Marketing Director with Murphy Business & Financial Corporation where she practiced traditional, social media & online marketing.   Through this experience she realized she had the capabilities to provide a great benefit to clients needing help navigating these new marketing mediums & thus created RAW Marketing, a marketing agency that specializes in social media & online marketing for businesses & organizations.  Her passion for the new venture opened doors for many other opportunities, including the creation of Rally Crowd PR. Rally Crowd PR is a firm specializing in creating an online marketing presence for crowdfunding campaigns. 

Not only does Rawlins own & over-see the day-to-day operations of RAW Marketing & Rally Crowd PR, but she is also very active in the community. Rawlins is privileged to be a mentor for SCORE, the "Local Expert Partner" with Constant Contact and a community activist for the Rotary Club of Springfield Metro. She has been honored by Springfield’s Business Journal as one of the "Forty Under Forty" class of 2013, The Edward Jones Center of Entrepreneurship at Drury University’s "2013 Women-Owned Start-Up of the Year" top five finalist, & the "Change Maker Award" from Rotary Club of Springfield Metro.

 

Bob Winnie photo
Robert J. Winnie,
The Winnie Group

Robert J. Winnie is President and co-founder of The Winnie Group, a marketing and advertising firm. Bob also owns Wild Bear Log Homes, which locally markets and sells cedar log homes. Prior to founding The Winnie Group in 1991, Bob was Senior Vice President for Noble & Associates. He has 30 years experience in marketing, advertising, manufacturing, and sales with national, regional and local companies. Bobs background includes strategic planning, new product development, program development and promotion planning. He has developed marketing programs for national brands such as Allen Canning, Jimmy Dean, Katahdin Cedar Log Homes, General Foods, Sara Lee and Tyson. His extensive marketing and sales experience includes work on the street, in the office and on plant floors. Bob earned his Bachelor of Science degree in Business with a marketing emphasis from Ferris State University.